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Vanessa Gade Jewelry Design
  • 0 0
  • HOME
  • SHOP
    • Ready-to-Ship Bestsellers
    • Hassle-free Returns, Exchanges & Repairs
  • ABOUT
    • About VGJD
    • News from the Studio
    • Update from the Studio
  • Customer Guide
    • Gift Boxes + Gift Cards
    • Hassle-Free Returns, Exchanges & Repairs
    • Shipping and Store Policies
    • Custom Orders
    • CONTACT
  • MORE
    • CONTACT
    • FAQs
    • Jewelry Care
    • Testimonials
  • Retailers

Hassle-free Exchanges & Returns

This Holiday season we want you to shop with complete confidence and find the perfect gift, for this reason, we happily offer an easy exchange or return program.

Customer satisfaction is our utmost priority. If there is anything we can do to make your piece absolutely perfect for you, please let us know. 

EXCHANGES AND RETURNS
We understand that while you strive to find the perfect piece for yourself or someone else, you may end up with a style that isn't quite right. We are always willing to work with you (or the gift recipient) to ensure that you are completely satisfied with your purchase. While we don't put a strict timeline on exchanges, any exchange request (on an item in its original condition) made after 6 months of purchase date will be considered on a case by case basis. 

Please be sure to contact us for return authorizations. 

REPAIRS
 We take pride in the craftsmanship of our jewelry and if you need to have a repair made please contact us, and we will be happy to fix it. Depending upon the repair needed there may be a nominal cost for additional materials.

***Due to their specialized nature, custom orders are not returnable***

If there is any adjustment we can make we will happily do so.

 

 

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